Payment and Refund Policy

Last updated: 30 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through the website operated by factuzon. It governs the purchase of professional training courses focused on live television production. These include modules exploring studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy covers both one-time course purchases and any subscription-based access to ongoing training materials. It does not extend to third-party services or external vendors linked from the site.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) unless otherwise stated. Prices are inclusive of applicable Value Added Tax (VAT) at the prevailing UK rate. Additional charges may apply for optional extras such as extended access periods or downloadable resources. factuzon reserves the right to adjust prices at any time, but changes will not affect confirmed orders. Customers are responsible for any currency conversion fees imposed by their payment provider.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as bank transfers for corporate bookings. Payments are processed securely through established third-party gateways compliant with UK financial regulations. Authorisation occurs in real time, and funds are held until the transaction is confirmed. factuzon does not store card details. All transactions adhere to Payment Card Industry Data Security Standards to protect customer information under the Data Protection Act 2018 and UK GDPR.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email following successful payment. This email details the course access instructions and serves as proof of purchase. Until this confirmation is issued, no binding agreement exists. For subscription services, the contract renews automatically unless cancelled in advance according to the terms outlined below.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, consumers in the United Kingdom have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. This right applies to most course purchases but is limited once digital content has been accessed or downloaded. For services commencing immediately, cancellation rights may be affected if you consent to early performance.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day period for unused courses where no substantial content has been accessed. Exclusions include completed modules, customised training packages, and promotional offers marked as non-refundable. Digital downloads and live session recordings are non-refundable once delivered. Subscriptions may be cancelled to prevent future billing, but partial refunds for unused periods are not provided except in cases of demonstrated service failure.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your order number, full name, and a clear statement of your request. Include the date of purchase and reason if applicable. Requests must be submitted in writing via email. Upon receipt, we will acknowledge your request within two working days and guide you through any further verification steps required under UK consumer law.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review to confirm eligibility based on access logs and purchase records. Approval or rejection will be communicated by email within 10 working days. If rejected, the notification will explain the specific reasons, such as content access or exclusion categories, allowing you to appeal with additional information if appropriate.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes 5 to 10 working days, though bank processing may extend this to 14 days. You will receive confirmation once the refund has been initiated. For international cards, additional time may apply due to currency conversion processes.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is subject to immediate access upon purchase, which may limit cancellation rights if you begin consumption. Subscriptions can be paused or cancelled at any time via your account dashboard, with changes effective from the next billing cycle. Promotional discounts are non-transferable and refunds are calculated on the discounted amount paid. Live production workshops have separate attendance policies detailed at booking.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, access will be suspended until resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may result in account review. Suspected fraudulent activity leads to immediate transaction hold and reporting to relevant UK authorities in line with financial crime prevention obligations.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Nothing in these terms limits your ability to seek remedies for faulty services or misleading practices. UK residents retain full protection against unfair contract terms, and disputes may be referred to the courts of England and Wales or alternative dispute resolution schemes where available.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, reach [email protected] or +44 (0)161 295 4545. Written correspondence may also be sent to MediaCityUK B4, Orange Tower, Salford Quays, Salford, Greater Manchester M50 2HE, United Kingdom. factuzon may update this policy periodically to reflect changes in UK law or business practices. The most recent version will always be posted on the website with the effective date noted at the top. Continued use of the site after updates constitutes acceptance of the revised terms.