Privacy Policy
Last updated: 30 October 2026
Identity and Role of the Data Controller
factuzon acts as the data controller for the personal data processed through this website. We are responsible for determining the purposes and means of processing your information in connection with our professional hub for live television production services. Our registered office is at MediaCityUK B4, Orange Tower, Salford Quays, Salford, Greater Manchester M50 2HE, United Kingdom and we can be contacted at [email protected] or +44 (0)161 295 4545.
Scope of This Notice
This privacy notice applies to all visitors and users of our website who are located in the United Kingdom. It covers the collection and use of personal data when you browse our pages, submit enquiries via the contact form, or otherwise interact with our commercial services related to studio equipment integration, camera techniques, acoustic optimisation, lighting setups and production processes.
Categories of Personal Data and Sources
We collect identification data such as your name, contact details including email address and telephone number when you use the contact form. Usage data including IP address, browser type and pages visited is gathered automatically. We obtain this information directly from you or through your device when you access the site. No data is sourced from third parties without your knowledge.
Purposes of Processing and Legal Bases
Personal data is processed to respond to your enquiries on the basis of legitimate interest in providing customer support. Website analytics are conducted under legitimate interest to improve our service. Where you provide consent through the cookie banner we process data for targeted functionality. Each purpose is clearly linked to its legal basis under UK GDPR and the Data Protection Act 2018.
Requirement to Provide Data and Consequences
Supplying contact information is voluntary but necessary to receive a response to your query. Failing to provide it will prevent us from processing your request. Browsing data is collected automatically and cannot be refused without disabling essential site functions.
Cookies and Similar Technologies
We use cookies and similar technologies to ensure the site functions correctly and to remember your preferences. Full details are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner.
Processors, Recipients and Legal Disclosures
We engage service providers such as hosting companies and email delivery platforms that act as processors under contract. Personal data may be disclosed where required by law or to protect our legal rights. Categories of recipients include IT support providers and regulatory authorities when necessary.
International Transfers
Some processors may be located outside the United Kingdom. In such cases appropriate safeguards including standard contractual clauses approved by the UK authorities are used to protect your data.
Retention Periods
Contact form data is retained for twelve months after the last communication. Analytics data is kept for twenty-four months. Retention is determined by the need to fulfil the original purpose and comply with legal obligations.
Security and Data Minimisation
We implement technical and organisational measures including encryption and access controls to protect personal data. We collect only the minimum information required for each purpose and regularly review our practices to avoid unnecessary processing.
Data Subject Rights
You have the right to access, rectification, erasure, restriction, portability and objection in relation to your personal data. To exercise these rights please contact us using the details provided above.
Withdrawing Consent and Objecting to Marketing
Where processing relies on consent you may withdraw it at any time by contacting [email protected]. You may also object to direct marketing at any time without charge.
Right to Complain
If you are dissatisfied with our handling of your data you may lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority.
Children and Age Restrictions
Our website is not directed at children under the age of eighteen. We do not knowingly collect personal data from minors.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.
Policy Changes
We may update this policy to reflect changes in law or our practices. The last updated date appears at the beginning of this document. Continued use of the site after changes constitutes acceptance of the revised policy.